Need help with Heathcliff? I’m happy to help.
Before contacting support, please check the Knowledge Base below. Your issue may already have a solution.
Contact Support
Email: support@scruffycatstudios.com
When contacting support, please include all of the following:
1. App name and version
Please provide the exact app name and version number.
2. Hardware and iPadOS version
Please include:
- iPad model
- iPadOS version
3. Show me the problem
Please include a screenshot or video demonstrating the issue whenever possible.
Also provide the steps required to reproduce the problem, starting from launching the app.
For example:
- Open Heathcliff
- Load a preset
- Enable FX
- Move the filter control
- The app crashes
The more information you provide, the faster I can determine what’s going wrong.
A Note About Support
Scruffy Cat Studios is a one-person operation.
I’m the developer, designer, tester, documentation writer, support team, and everything else required to keep these apps going.
That means your support request is being handled by the same person who built the software.
Support is a very high priority for me, but I am not a 24/7 support department. Depending on what I’m working on and the complexity of your issue, it may take several days for me to respond.
Please don’t interpret a delayed response as your request being ignored. I may be heads-down working on a release, investigating a difficult bug, or simply catching up on support.
I will get to you.
Before You Email
Please understand that “it doesn’t work” isn’t enough information for me to diagnose a problem.
If you can provide the app version, your device and iOS version, a screenshot or video, and clear reproduction steps, you’ve already done a large part of the troubleshooting work for me.
And if you’ve found something that genuinely appears to be a bug, please tell me. I would rather hear about a problem than have you silently give up on the app.
Thanks for using Scruffy Cat Studios.
Knowledge Base
Common questions, troubleshooting guides, and known issues will be documented here as they arise.
Check this section before contacting support. Your question may already have an answer.